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Orders and Shipping

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Have questions about order tracking, exchanges, and refund policies? We have answers!


How quickly can you get the Pool Punisher to me?

We offer expedited shipping based on your location. If you're seeking expedited shipping, email [email protected] and we'll prioritize your order and upgrade your shipping tier. All expedited orders are subject to a $40 shipping and handling f

When will my order ship?

If you purchased a PoolPunisher, our officers need about 2-3 business days to process the order before it's ready to ship. We will email you a confirmation once its in the hands of our Air Force allies, which will include tracking information and pin

How much is shipping?

We offer free shipping anywhere on the homeland (USA) on orders over $99. For orders under $99, the cost may be determined by the order weight. For our International allies, shipping costs are calculated and determined by your local region.

My order says delivered, but I didn't receive it?

There are times that tracking shows delivered but it doesn't get dropped off until the next day or so. If you still haven't received the item in 3 business days, reach out to our team at [email protected] or message us through our live chat. W

Does Pool Punisher deliver worldwide?

We can ship anywhere in homeland (USA) and throughout most of the world. However, due to the large and superior nature of our products, we cannot ship to PO Boxes.

Beware of scam dupes!

We have some unfortunate news to share. Sadly our common enemy has been producing decoys all over the internet. They're making false claims saying they sell Pool Punishers. We are actively working with our legal team to squash these imposters and wil

What is the return policy?

We accept returns of un-used and un-opened pool floats in their original packaging within 30 days of purchase. We do not accept returns of opened and/or used items. Due to the heavy nature of the Pool Punisher, we do not provide return shipping label

Can I change my shipping address?

We understand mistakes happen. If your order has already shipped, Pool Punisher has no ability to update your shipping address. Once your product ships, the carrier (i.e. Fedex or UPS) is responsible for the delivery of your order. If you contact us

Can I order replacement water cannons?

Absolutely! Water cannons can be purchased on our site here: https://www.poolpunisher.com/products/punisher-cannon

How can I track my order?

Tracking your order is easy!. Step 1: Go to https://help.poolpunisher.com/en-US/ssp/login. Step 2: Enter the email address you used to purchase your Pool Punisher. Step 3: Receive a security code to your email. This ensures we're being as secure as p